Mentor AI

Last Updated: 23 April 2025

1. Introduction

1.1 Pengguin Inc. ("Pengguin", "we", "us", or "our") provides language learning and AI feedback services through our websites at mentor.so and ispeak.to (collectively, the "Sites") and related services and applications (together, the "Services"). Mentor helps users develop spoken English proficiency through AI-powered conversation analysis and personalized feedback.

1.2 This Privacy Policy outlines how we collect, use, and safeguard your personal information when using our Services.

1.3 Compliance with International Privacy Laws

Pengguin Inc. complies with applicable privacy and data protection laws in the jurisdictions in which we operate, including the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) when handling personal information of users located in Australia. This includes your rights to:

• Be informed about how your data is collected and used,
• Request access to or correction of your personal information,
• Request deletion of your personal information,
• Lodge a complaint with a relevant authority if you believe your data rights have been breached.

2. Information We Collect

2.1 Information You Provide Directly

• Account data: email (if zID is used), and the course you are enrolled in.
• Audio submissions and transcripts uploaded or recorded for feedback.
• Messages sent via support forms or chatbot (Aidbase chatbot).
• Feedback interactions (survey forms as well as thumbs up/down on AI comments).

2.2 Automatically Collected Data

We automatically collect certain usage data to ensure proper delivery of our Services and improve the experience:

• Device identifiers and session activity (e.g., pages visited, buttons clicked).